This can also be caused by a browser failure.įirst, try disabling your browser add-ons and plugins, as they can interfere with how our website works. When certain elements within your browser are blocked you may receive an error message while trying to create your Proton Mail account. You can find a list of recommended browsers for use with Proton Mail here (new window). If the signup page still does not load completely, try using a different web browser. If that doesn’t work, try again with cookies (new window), JavaScript (new window), and sessionStorage (new window) enabled on your browser when you create your account. To fix this issue, try disabling your browser’s add-ons or plugins, as they may interfere with how our website works. If some fields of the signup form are missing or not shown properly, certain elements may be blocked within your browser. If you are using a VPN service, please try connecting to a different server or disconnect the VPN connection temporarily. If you can access other websites, please run a traceroute to and report the results to our support team (new window). To fix this problem, first ensure that your internet connection is stable, and that you are able to open other websites. The block may be caused by your internet service provider, your employer (if you are signing up on a work network), or your firewall. If you are getting a connection error in your browser that says the page cannot be reached, our website might be blocked on your network.

If you don’t see the problem you are experiencing listed here, you can contact our support team (new window). Here are some of the most common signup problems. Creating an account with Proton Mail (new window) usually takes less than 30 seconds, but problems can sometimes occur.

Protonvpn not connecting